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shops & hotlines

Online, Hotline and Customer Care

Professionalism and efficiency in the official ticket shop and at the club's ticket hotline are key factors for successful ticketing in sport. This is where fans prefer to buy their tickets and where the club can gain access to the valuable customer data of the buyers. Our flexible solutions for these distribution channels connect a high degree of user-friendliness with a low strain on internal resources.

We will provide you with your own service number and will become part of your team by using your club-specific form of address. On your behalf, we will take care of the complete operation of your ticket hotline incl. order acceptance and consulting, payment, fulfilment, and qualified customer service. 

Of course, our Call Centre in the back office also uses EVENTIM.FaRM, so that you have access to the complete contact history of the customers at all times.

From Front-end to Fulfilment

We configure the set-up for the tickets shops in the CI and CD of your club, ensure high-performance hosting, take care of the operation and complete support on your behalf:

  • Payment: Payment collection from end customers including takeover of the collection risk
  • Fulfilment: Printing, packaging, and dispatch of the tickets
  • Customer service incl. complaints management:  Telephone, fax, mail and e-mail