An Emphasis on Personal Support
EVENTIM Sports considers the cooperation with its customers as being a close partnership. Trust and reliability are two important prerequisites for the mutual success. That is why every club, association and event organiser is assigned an own account manager: This consultant serves as a personal, direct point of contact for all issues relating to ticketing & CRM. Our consultants combine their personal passion for sport with highly professional expertise as their core business. And because customer orientation is so important for us, our consultants are spread throughout Germany in six different locations to ensure maximum customer proximity.
Holistic Customer Service
Your personal consultant is the central contact point in all matters relating to consulting, training and support. As far as training is concerned, we see it as part of our responsibility to turn you into experts in the work with our systems. This ensures your independence and enjoyment of the game. For this reason, we offer you tailor-made solutions in product and customer training, either directly on site or at one of our training centres. Supporting webinars and need-based telephone coaching round off the offer. And the playability of the playing field is ensured by our technical support.
However, our consulting services are not limited to the mere operation of the systems. Our long-standing experience in the sports sector also makes us your partner of choice for process and marketing consulting. It is our goal to optimise your economic success in ticketing. This begins with the efficient design of your work processes and structures and ends with the last ticket sold. With the many years of experience from currently more than 100 customer projects, our consulting team can draw on a broad, bundled know-how. In this way, we can find a suitable solution for just about any operational as well as strategic issue.
You can also benefit from our best practice approach. Let us focus on your fans and develop them from anonymous spectators into personalised customers